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Consumer Court Complaint To Authorities MPs Guide


1) For Visa, landlord, highstreet shop related matters,Your first point of contact should be your
Local Citizens Advice Bureau – They provide Govt paid solicitors (including immigration and small claims court solictors) for your help. Get their No. from you local council and always book an appointment if you can. Or go and Q outside from 7:30AM as they always have long Q and they see limited complaints per day.
For local Noise Issue, bad neighbours, Parking issues, Garbage Bin Issues – you should contact your local council office first.

2) If you prefer not to Q outside Citizens Advice Bureau, then for Consumer matters you can call and report your problem – In most cases , if you have a genuine case they will contact the service provider on your behalf and that usually solves the matter. But in some other cases they just record your complaint for compiling statitsics and may advise you to take your case to Small claims court

3) For most financial matters with regards to mortgages, payment protection, insurance or bank accounts/bank charges, if you have already contacted the Service Provider atlwast twice in writing and have had no satisfactory response from them (within 14 days of your letter) in writing then you are entitled to contact Financial Ombudsman – If they find your case worthy, they will inform you in writing and in most cases they can et yu a good compensation. However only contact them if you wish to claim less than £1200. Or read the Small Claims Court Guide and make your decision accordingly

4) To write to your local Councillors, MP, MEPs, MSPs about any Important Matter/Issue, please use the site – Unlike in most asian countries, here you will usually get a wriiten reply to your letter. They are really people’s representatives here and work for Public Interest..

5) Did you know that Most Credit Card Companies offer you automatic Travel Accident, Travel Inconvenience (Late flight, loss-damage of baggage, late baggage arrival) if you purchase your travel tickets with their CreditCard? (Always read your credit card’s additional benefits booklet). Did You know that you are entitled to a full ticket refund (for that “from-to” part of journey) if your flight’s take-off got delayed by more than 2 hrs. You should write to the Airline concerned and ask for the refund. They don’t automatically give you this refund. You can also be entitled to Financial Compensation on top of ticket refund for some cases like “denied boarding after check-in” etc. Pls check for advice in such scenerios! EU Regulation 261/2004 states that an airline must inform their passenger of their rights when faced with a cancellation, denied boarding or delay. If you have received a refund-voucher without being informed of your rights you may still file a claim for the flight. Depending on the distance and arrival delay you could be entitled to a compensation between €125 and €600. All flights operating from London-UK fall under the jurisdiction of this regulation.

6) Why six is the magic number when it comes to refunds ? To know more,Click here
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